frequently asked questions

1.What's the difference between a pastel portrait and an oil portrait?2. My dog has died and I only have poor photo's. Can you create a memorial portrait from this? And do you return the photo's? 3. How long will it take before I receive the work?4. I'd like to have a number of my pets together in the same portrait. Is a group portrait possible and if so how much would it cost? 5. Are the portraits framed?6. What happens if I'm not happy with the portrait?7.Can I ask for a custom portrait with features such as collars or scarfs?8. Do you paint anything else to commission? I.e. our house/garden etc.

6. What happens if I'm not happy with the portrait?

I always offer a full refund if you're not completely happy with the work. All I ask is that you return the work to me. If you've ordered online, I'll send you a cheque for the amount you payed. If you ordered via the post and payed by cheque, I don't bank cheques to until seven days after posting the work - and so in these circumstances I'd return the cheque to you.